Shipping policy

This document sets out the shipping policy that applies to customers that make a purchase at Blaque Phoenix Creations. If you have any questions, please contact us at blaquephoenixcreations@gmail.com.

Shipping Options & Delivery Cost are provided in checkout. Please review your options carefully before completing your order as shipping is non-refundable. 

Orders placed on a holiday will be processed the next business day. 

Please ensure your address matches your card details as mistakes can delay shipping.

Your package might be subject to import duties and taxes. You, as the customer is responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier's website.